Get in Touch With Us
This is the page to use when you want to reach the Best Social Casinos editorial team directly — to flag something that looks wrong on a sweepstakes casino review, ask how our rankings are put together, or tell us about a platform we have not covered yet. Email is the only channel we run, and a person reads every message.
Email the editorial team
Write to [email protected]. We aim to reply within two business days, US Eastern time. Messages sent over a weekend or a federal holiday usually get picked up the next business day.
To get a useful answer faster, include the following where it applies:
- The page or brand you are writing about — a page title or the operator name is enough.
- What you saw — the exact wording, offer term or number you think is out of date.
- Your state — availability and eligibility for sweepstakes casinos differ state by state, so this changes the answer more often than anything else.
- Whether you are a reader, an operator or an affiliate contact, so it reaches the right inbox rule.
Please do not send account numbers, full card details, copies of your ID, or screenshots containing them. We have no access to any operator's systems and never need that information.
What we can help with — and what we can't
| We can help | We can't help |
|---|---|
| Correcting a factual error in a review or comparison table | Unlocking, verifying or closing your account at any platform |
| Explaining how the dual-currency sweepstakes model works | Releasing a prize redemption or speeding up processing |
| Explaining how we rank and score the sites we cover | Granting a bonus, extra coins or a goodwill credit |
| Pointing you to the operator's official rules and support channel | Telling you whether a specific site is legal for you to use where you live |
| Partnership, advertising and press enquiries | Giving legal or tax advice on redeemed prizes |
The last two matter. We are an independent comparison publisher, not an operator, a regulator or a dispute service. Where a complaint concerns your balance, your verification or a declined redemption, the operator's own complaints procedure is the first and fastest route.
How our commercial relationships work
Some links on seniorreach.org are commercial. If you sign up through one, we may earn a commission at no extra cost to you. That arrangement does not buy a position in our lists, a higher editorial rating, or softer wording in a review — and if you think a specific page reads as though it did, that is a legitimate reason to email us. Tell us which page and which claim, and we will look again.
Editorial ratings on this site are our own assessments, not customer-review averages, and nothing we publish is a claim that any game or platform delivers a particular outcome. Casino-style games run on chance.
Reporting a problem with a platform we list
We do review reader reports about the operators we cover, and repeated, specific reports do feed into how we rate a site. Useful reports name the sweepstakes operator, the date, the stated reason you were given, and the redemption threshold or promotional playthrough requirement involved. Here is the order we suggest:
- Reread the platform's official rules and sweepstakes terms and conditions — most redemption disputes turn on a minimum, an unmet playthrough condition, or coins that expired.
- Contact the operator's own support and ask for a written answer with a reference number.
- If verification is the sticking point, check the ID and proof of address you submitted match your account details exactly. KYC is standard before prize redemption.
- If you get nowhere, email us with the reference number and the timeline. We cannot compel an outcome, but we track patterns.
Questions about coins, purchases and redemptions
A large share of the mail we get is really a question about how the money side of a sweepstakes casino works, so here is the short version before you write.
These platforms are not real-money casinos. They run two separate currencies. Gold Coins are for standard play and carry no prize value. Sweeps Coins are the promotional currency, and only Sweeps Coins play can lead to a prize redemption. Buying a Gold Coin package is optional — legitimate sweepstakes operators offer a no-purchase-necessary method of entry, typically daily free coins, login rewards, social promotions and a mail-in request set out in their official rules.
On the payment side, US platforms commonly accept debit cards, ACH or online bank transfers, and in some cases online payment services; supported methods, plus any e-wallet or crypto option, vary by operator and change without much notice. Redemptions usually run back to a bank account or, at some sites, to gift cards. Expect a stated redemption minimum, identity verification before the first payout, and a processing window rather than an instant transfer. Purchase prices, minimums, limits and timings differ by platform — check the current terms on the operator's own site before you commit, because ours are reviewed periodically and theirs are the authority.
One more thing readers ask: prize redemptions may be taxable under federal and state rules. Keep your own records and consult official guidance or a tax professional. We can explain the mechanics; we cannot advise on your return.
Questions about eligibility and where these sites operate
We cannot tell you that a given site is legal for you. What we can do is explain the framework. Sweepstakes casinos are governed largely at state level in the US. Some states see most operators active; others have passed laws or taken enforcement action restricting them; and operators themselves choose which states to serve based on their own legal assessment. Availability varies by state and changes frequently, so verify on the operator's page before you sign up.
Age rules also differ. Many platforms set a minimum of 18, while some require 21 either everywhere or in particular states. Geolocation checks are common, and accounts must generally be held by the person whose details are on the verification documents. If you write to ask "can I play from my state", the honest answer we will send is: check the operator's eligible-states list and terms, and treat any list we publish as a snapshot rather than legal confirmation.
Suggesting a platform for review
New sweepstakes and social casinos launch regularly, and reader tips are one of the ways sites reach our shortlist. Our current lineup runs from Spinblitz at the top through Lone Star, Casino.Click, SplashCoins, Free Spins, Lucky.me, Crown Coins, Crash Duel, Spree and Mr Goodwin. If you want to know why one of those sits where it does, ask — we would rather explain the reasoning than have you guess at it.
A quick illustration of the kind of question we can answer in detail:
| Platform | Headline welcome offer | Editorial rating | Condition to check first |
|---|---|---|---|
| Spinblitz | 100 Million Gold Coins with the BLITZ JACKPOT | 10.0 | Gold Coins carry no prize value — confirm how any Sweeps Coins are earned separately |
| Lone Star | Welcome Offer up to 500k GC and 105 Free SC | 9.8 | "Up to" means tiered — read which part arrives without a purchase |
| Casino.Click | 150 Extra Coins and 10 Free Spins | 9.6 | Free spins are usually tied to named games and a set coin type |
| SplashCoins | 200% Welcome Offer | 9.6 | Percentage offers attach to a purchase; check the no-purchase alternative |
Full terms, eligible states and redemption conditions sit with each operator and can change at any time. For a different corner of the market, our guide to casinos outside the GamStop scheme covers a separate audience and set of rules, and questions about it go to the same address.
If play has stopped being fun
If your message is about your own play or someone else's, say so and we will point you to the right resources rather than a form reply. Most platforms offer deposit or purchase limits, cooling-off periods and self-exclusion in account settings. Blocking software can restrict access at the device level. Independent support in the US is available from the National Council on Problem Gambling and from Gamblers Anonymous. These services are confidential and independent of any operator, and of us.
Before you hit send
Corrections are the messages we act on fastest, so lead with the page name and the specific line. Offer and availability questions are usually answered quickest by the operator's own terms, which is where we will send you if the detail has shifted since our last check. Everything else — feedback, review requests, partnership enquiries, or a disagreement with a ranking — is welcome at [email protected], and you will get a reply from a person, not an autoresponder.